Silo makes it easy to print labels from all kinds of devices that your team use, whether on mobile or desktop. As long as you have a label printer, one desktop computer connected to it, and you are logged into Silo, you can print labels.
To make this work, Silo runs a small application called the Silo Print Assistant on your desktop computer connected to your label printer. The Silo Print Assistant receives label printing instructions from Silo itself, across the internet. It takes those instructions and prints labels on the label printer.
In this way, one User might print a label from their laptop. Another might print one from their mobile app. All these requests get printed at the same label printer.
Printing through Silo works anywhere
You do not even need to be in the same building or on the same WiFi network to print labels from Silo — you just need to be part of the same organization.
Setting up Printing in Silo
During your organization's setup process, as an Admin you will be instructed to set up the Silo Print Assistant. This is a small application for Mac or Windows computers. The installation uses very little space and takes only a minute.
Once set up, the Silo Print Assistant runs as a background process. This means you will not need to manage it or see any windows open for the application. However, you need to ensure it is running - so avoid terminating its process.
Selecting a Printer
Each User in Silo can select a printer to print to, as long as it is connected to the desktop computer running the Silo Print Assistant.
Both users and admins will only be able to select from a limited list of printers from the top navigation printer icon. Printers that show up there are those that have been set up by an admin.
To set up a printer, go to the printer settings section from the gear icon in the top right. There you will see a full list of printers that have been connected to your account from all computers running the Silo Print Assistant. The computer a printer is connected to is identified in the far-right column of the printers table. Select a printer by clicking on the table row and proceed to choose the paper size from the dialog. The paper size determines the scale of the label, so please choose this carefully. Once the paper is selected, the printer will be available for all users to use, both in the mobile and desktop applications.
Troubleshooting Printing in Silo
There are a few easy things to try if you have difficulty printing:
1. Is the Silo Print Assistant installed? If not, download and install it from the following links:
2. Is the printer connected to the computer, and are they both turned on?
Most label printers come with their own software, allowing you to print a test label directly from the computer. Try this step first. If this does not work, you have an issue with your printer that is not related to Silo. Follow your printer's instructions to resolve this issue.
3. Is the correct printer selected in Silo?
Visit Settings -> Printing and verify the name of the printer. Silo will indicate whether this printer is online or offline. The printer must be online to enable printing.
4. Is the desktop computer asleep?
Silo will not print if the desktop computer is sleeping. Normally, you can wake up the computer, log in, and any labels that were requested will print straight away. In some cases, you may need to re-print labels.
5. Are there labels in the printer? Is it mechanically functioning correctly?
Check the printer physically to see if there is a jam or other issue. If labels are loaded incorrectly, or labels are jammed in the printer, it may not function correctly.
6. Try restarting the computer connected to the printer
"Turning it off and on again" is great advice, and solves many mysterious computer issues. Give it a go!
7. Is there a firewall or other enterprise security system in operation?
If you work for a larger organization, your system administrators may have set up a firewall or other restrictions on your network or applications running on your printer. If so, talk to your system administrator about allowing the Silo Print Assistant. They will be able to change settings to enable the software to work.
For Developers and System Administrators
The Silo Print Assistant is built on Printnode. For help configuring Printnode in your system, please visit their technical support pages.